Everything In Transit. on the Behance Network

Photos: Magic vs. Mighty Mouse (side by side)

 

Note: 17' MBP in the background and fullsize USB keyboard (for size comparison)

2 day shippin YeeeHee! #magicmouse

Palette crazyness

So, this is what my Illustrator looks like after I switched over to the 17" MBP. This 1920x1200 is out of control. I can't believe how much crap I can pile on the screen.

Useful Glossaries For Web Designers and Developers

10 Fresh jQuery Tutorials to Enhance Navigation Menus | Web Design Ledger

Current Background, Still Rockin' Flurry icons

Magic Mouse: Too Long!!!!

Creative Review - 2012 Olympics pictograms launched

Horrible Service & Customer Support Rant #unsuddenlink

This post is going to be a rant, I have had it I am speaking up because I see others have the same issue.

I have Suddenlink for cable and internet. When I moved to Charleston, WV from Huntington, WV I had to give up my beloved Comcast. Comcast was not flawless but they aren't even in the same league. I have had several issues with them since I have started one is customer service. Recently my outtage has been their fault. I setup a transfer of service for Friday Oct. 16th and instead they felt it necessary to disconnect my service on Wed Oct 15th. I called last night because I figured I had an outtage and sure enough, they had disconnected the service already. I asked for the service to be re-connected and the rep could not give me a timeframe when that would be. I asked "Are we talking 2hrs? 6? 8? tomorrow?!?" she replied "I am not sure". Now first off.... I gave you a 24 hr window and you cannot even tell me when you can be there? HORRIBLE. Why? You should at least be able to see A. if you have anyone on duty in my area, B. Tell me tonight or tomorrow.

So I then ASKED if I could be called when they knew something. She did not offer this to me, to please the customer on their error of disconnecting me, she did little to nothing to make sure that I was kept up to date. I received 3 more phone calls from her manager within the next hour because she could not figure out my situation even though, I have explained it to her multiple times.

On the third call from "the manager" (which doesn't talk in complete sentences but thats beside the point) she told me that someone would be out tonight to turn on the service. I told her at this point "That I did not want to be an ass and make someone come and turn the service on because it was being disconnected on friday, I did want it turned on the next day." She then told me "It would not be a problem to turn it on". I was being more than "accommodating". I was then supposed to be called when the service was turned on. I was not. The service was turned on and I had no idea. Once I realized the service was turned on I tried using "said" provided service. The cable did not display correctly and the internet would not connect past their activate screen.

At this point I called customer service again. (this is my 5th call to them with average hold times being between 15minutes and 25) I waited until I got connected with a very nice guy, who made jokes and made my experience a little more pleasant. He however told me that after 12am (yes its gone on this long) he couldn't change the internet because all connections and being able to edit accounts were pushed to local call centers. (which opened this morning at 8am) They TV is fixed and I had a small victory....

I called today again, to try and get my service re-instated.... This is where I began to loose my cool, which at this point I think is merited I pay them $100+ a month for cable & internet and it should work for that. SO, I told my shpeal to the first rep who said "sir, do you mind if I place you on hold for a moment". "Do as you wish". She didn't put me on hold... She routed me back to the same number. So I then had to verify me social security number, my phone number, my name etc etc to the SECOND rep. Then I had to explain the situation again..... She could not tell me what was wrong and placed me on hold like the last. I giggled because I figured I was going back to the main number. Again. She came back to the phone and told me that my service was directly connected and not connected inside of the system and her manager would have to connect it.

Her manager calls me 3 times in order to fix this issue. She has someone in dispatch work on it instead of herself... Which is basically what I had when I called the rep she didn't have the *authority* to do so... I have to reconnect my router but I am not able to do so because I am writing this on my lunch break from work.

So, reasonings I dispise suddenlink:

• Poor customer service
• They have a twitter account like "comcast" however, they never respond its there to seem like they are trying.
• They have a FYI blog that doesn't help me troobleshoot or gain access to anything.
• I am unable to watch HD on demand even though I get HD channels.
• Did I mention their customer service is horrible?
• The new "on demand" screen has the same color text as the background, which makes it a joy to read.
• They marketing says "easy as counting to three" In my case its as easy as counting to three upside down, in outerspace, going 65million miles an hour, while reciting • Chinese Algebra and having to fend off a heard of flying monkeys.
• Too many more to list.

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I invite you to share your Un-Suddenlink stories here because I am tired of them being the only provider available in Charleston, WV. Since there is no competition there is no reason for them to strive to succeed. If you are a cable provider such as Comcast I plead you to come to Charleston, WV. Please share this post on facebook, twitter, youtube or whatever else. If you write a story on your blog I will link back to it. I am tired of dealing with this crap service because people will not stand up.